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How do I provide a sample if I’m outside the United States?

HOW TO PROVIDE A SAMPLE

You will need to provide a DNA sample to proceed with genetic testing. Usually, this means either a blood sample or a saliva sample.

If you choose to submit a blood sample, your doctor can arrange to have your blood drawn.

If you choose to submit a saliva sample, your doctor can request that Invitae ship a saliva sample collection kit to your doctor’s office or to your home. Once you receive your kit, follow the instructions inside to submit your sample. The following videos can also help:

HOW TO SHIP YOUR SAMPLE FROM OUTSIDE THE UNITED STATES

Don’t wait! Mail the saliva sample as soon as possible after collection.

  1. Package the kit
    • After providing your sample, ensure the tube is properly labeled with your name (as your doctor listed it on the order form), your date of birth (MM/DD/YYYY), and the date you collected your saliva sample.
    • Place the saliva tube in the small plastic bag and seal it.
    • Place this bag in the cardboard box.
    • If your doctor gave you an order form, include it in the box.
    • Place the box inside the shipping bag.
    • Seal the bag.
    • Apply the document holder to the outside of the bag.
  1. Prepare the documents
    • Locate the pro forma invoice (included in your collection kit).
      • Enter today’s date in the upper right corner.
      • Leave the “Invoice #” line blank.
      • In the “Tax ID” section, enter your government-issued tax identification number if you have one.
      • Under “Est. ship date,” enter the date you will mail the package.
      • Under “Carrier,” enter the shipping company you will use to send the package (e.g., FedEx, DHL, or another carrier).
      • Under “Port of loading,” enter the city and country you will ship from. You can leave “Port of discharge” blank.
      • Under “AWB number,” enter your shipping tracking number, which can be found on the air waybill.
      • Sign and date the form.
      • Leave all other lines blank.
    • Locate the customs declaration letter (included with your collection kit)
      • There is no need to write anything on this letter
    • Locate the air waybill (included with your collection kit)
      • You may use any shipping company to return your sample to Invitae
      • If using a carrier other than FedEx, ask your shipping company for their air waybill
      • If using FedEx, follow the instructions below.
        • In section 4a, select FedEx Int. Priority
        • Leave section 4b blank
        • In section 5, select FedEx Pak
        • Leave sections 6a and 6b blank
        • If section 7 is currently blank, enter either your personal FedEx account number (if you have one) or your credit card payment information, being sure to check “Sender” for both “Bill transportation charges to:” and “Bill duties and taxes to:”.
        • In section 8, sign on the “Sender’s Signature” line
    • Insert the pro forma invoice(s), customs declaration letter, and air waybill inside the document holder. Do not seal the document holder.
  1. Drop off or schedule a pickup
    • Schedule a pickup by visiting fedex.com or bring your kit to your local FedEx office.
    • Please note that if section 7 is blank on your air waybill, return shipping costs are the sender’s responsibility.


QUESTIONS?

We’re here to help! Contact us at globalsupport@invitae.com, +1 (415) 930-4018, or www.invitae.com/contact-us.

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