You may receive an explanation of benefits (EOB) from your insurance company in the mail. This is not a bill. In most cases, Invitae will also receive this letter and will handle any appeals process. If your insurance company does not send the EOB to Invitae, we may request a copy of it from you.) If there is an outstanding balance at the end of this process, you will receive a bill from Invitae along with instructions on how to pay.